Business Process Transformation

Today, almost all industries are heavily investing in technologies such as enterprise resource planning (ERP), business process management suites (BPMS), customer relationship management (CRM), data warehouses (DW), business intelligence (BI), etc. to boost business performance through process automation and optimization.



Most organizations recognize the potential value of process transformation initiatives-substantial benefits in operating efficiency, effectiveness and even competitive advantage. However, adverse situations may also arise, if transformation is not carefully implemented. Some of the areas where failure occurs are:

  • Defining and aligning process transformation roles and responsibilities across functions
  • Integrating disparate systems in a manner that maximizes automation and efficiency
  • Developing processes that deliver consistent performance but also support exception handling
  • Defining metrics that can efficiently measure performance before, during and after transformation



We offer the optimum combination of in-depth functional, business transformation and strategic sourcing expertise to guide clients in their business process outsourcing efforts. Our approach is to treat business process outsourcers as client partners and to work collaboratively with them, to drive innovative solutions through targeted workshops and to look at their business transformation skills subsequent to replicating business processes in an outsourced environment.



We provide support to your organization in almost all facets of business process reengineering, including:

  • Developing quantitative and qualitative process metrics
  • Conducting root cause analyses
  • Redesigning and optimizing critical business processes
  • Developing IT strategy to support business process change
  • Implementing IT strategy and systems to support the change.
  • Managing change